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About Lawvora

Lawvora helps legal professionals streamline their work with AI-powered tools for document analysis and contract review.

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Lawvora is not a law firm and does not provide legal advice. AI-generated output is a drafting and review aid, not a substitute for a qualified attorney.

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Lawvora — where AI meets the art of law.

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    Documentation/Support/Troubleshooting

    Troubleshooting Guide

    Common issues and solutions for Lawvora's AI-powered legal document analysis platform. Find quick fixes for the most frequently encountered problems.

    Quick Help

    Can't find your issue? Contact support and we'll get back to you — typically within 24 hours.

    Authentication & Access Issues

    Cannot Login / Invalid Credentials

    Symptoms: Login fails, "Invalid credentials" error, or access denied messages

    Solutions:

    1. Verify your email and password are correct
    2. Use "Forgot password" to reset if needed
    3. If you sign in with Google, confirm you're using the same Google account you signed up with
    4. Clear browser cache and cookies
    5. Try logging in from an incognito/private browser window

    Document Analysis Issues

    Upload Failures

    Symptoms: File upload errors, timeout messages, or processing failures

    Common Causes & Solutions:

    File Size Too Large:

    Maximum file size is 50MB. Compress or split large documents.

    Unsupported File Format:

    Supported formats: PDF, DOC/DOCX, TXT, RTF, JPG, PNG. Convert unsupported files.

    Network Connectivity:

    Check internet connection and firewall settings. Try uploading from a different network.

    Corrupted File:

    Verify file integrity by opening it locally before upload.

    Analysis Taking Too Long

    Symptoms: Analysis stuck in "Processing" state or taking longer than expected

    Expected Processing Times:

    • • Basic Summary: typically well under a minute
    • • Advanced Summary / Risk Rating: longer for large or complex documents

    If a document stays stuck in "Processing" well beyond that, check system status or contact support.

    API Integration Issues

    API Authentication Errors

    Symptoms: 401 Unauthorized, 403 Forbidden, or "Invalid API key" responses

    Troubleshooting Steps:

    1. Verify API key is correctly formatted: lv_...
    2. Check Authorization header format: Bearer your_api_key
    3. Ensure API key has not expired or been revoked
    4. Verify API key permissions include required scopes
    5. Test with a fresh key from Settings → API Keys (Firm plan and above)

    Rate Limit Exceeded

    Symptoms: 429 Too Many Requests errors or API calls being rejected

    Solutions:

    • • Implement exponential backoff in your client code
    • • Check rate limit headers: X-RateLimit-Remaining
    • • Consider upgrading to a higher plan for increased limits
    • • Distribute requests across multiple API keys if available
    • • Cache responses to reduce API calls

    Performance Issues

    Slow Dashboard Loading

    Symptoms: Dashboard takes a long time to load or displays incomplete data

    Optimization Steps:

    1. Clear browser cache and refresh the page
    2. Disable browser extensions that might interfere
    3. Check internet connection speed and stability
    4. Try accessing from a different browser or device
    5. Review filter settings - reduce date range or document count

    Large Report Generation

    Symptoms: Compliance reports or exports failing or taking excessive time

    Best Practices:

    • • Limit report date ranges to 90 days or less
    • • Use filters to reduce dataset size
    • • Schedule large reports during off-peak hours
    • • Consider using the API for programmatic data export
    • • Break large reports into smaller, manageable chunks

    Common Error Codes

    Client Errors (4xx)

    400Bad Request - Invalid parameters
    401Unauthorized - Invalid API key
    403Forbidden - Insufficient permissions
    404Not Found - Resource doesn't exist
    429Rate Limited - Too many requests

    Server Errors (5xx)

    500Internal Error - Server issue
    502Bad Gateway - Upstream error
    503Unavailable - Maintenance mode
    504Timeout - Request took too long

    Still Need Help?

    If you couldn't find a solution to your problem, contact support and we'll get back to you — typically within 24 hours.

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    Contact Support

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    Open Support Request